/* Tailwind CSS base - adds browser reset functionality */
@import 'https://cdn.jsdelivr.net/npm/tailwindcss@2.2.19/dist/base.min.css';
@import 'https://cdn.jsdelivr.net/npm/tailwindcss@2.2.19/dist/components.min.css';
@import 'https://cdn.jsdelivr.net/npm/tailwindcss@2.2.19/dist/utilities.min.css';

/* Base styles */
:root {
  --background: #1e1e1e;
  --text: #ffffff;
  --accent: #00c853;
  --accent-light: #5efc82;
  --accent-dark: #009624;
  --gray-dark: #2d2d2d;
  --gray: #3a3a3a;
  --gray-light: #5a5a5a;
}

body {
  font-family: 'Inter', system-ui, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif;
  background-color: var(--background);
  color: var(--text);
  line-height: 1.5;
}

/* Button styles */
.btn {
  @apply inline-flex items-center justify-center px-4 py-2 border border-transparent rounded-md shadow-sm text-sm font-medium focus:outline-none focus:ring-2 focus:ring-offset-2 transition-colors;
}

.btn-primary {
  background-color: var(--accent);
  color: var(--background);
}

.btn-primary:hover {
  background-color: var(--accent-light);
}

.btn-secondary {
  background-color: var(--gray);
  color: var(--text);
}

.btn-secondary:hover {
  background-color: var(--gray-light);
}

.btn-outline {
  background-color: transparent;
  border-color: var(--accent);
  color: var(--accent);
}

.btn-outline:hover {
  background-color: var(--accent);
  color: var(--background);
}

/* Card styles */
.card {
  background-color: var(--gray-dark);
  border-radius: 0.5rem;
  box-shadow: 0 4px 6px rgba(0, 0, 0, 0.1);
  overflow: hidden;
}

/* Form controls */
.form-input,
.form-select,
.form-textarea {
  background-color: var(--gray);
  border: 1px solid var(--gray-light);
  color: var(--text);
  border-radius: 0.375rem;
  padding: 0.5rem 0.75rem;
  width: 100%;
}

.form-input:focus,
.form-select:focus,
.form-textarea:focus {
  outline: none;
  border-color: var(--accent);
  box-shadow: 0 0 0 2px rgba(0, 200, 83, 0.2);
}

/* Labels */
.form-label {
  display: block;
  font-size: 0.875rem;
  font-weight: 500;
  margin-bottom: 0.5rem;
  color: var(--text);
}

/* Badge styles */
.badge {
  display: inline-flex;
  align-items: center;
  padding: 0.25rem 0.5rem;
  border-radius: 9999px;
  font-size: 0.75rem;
  font-weight: 500;
  text-transform: uppercase;
  letter-spacing: 0.025em;
}

.badge-new {
  background-color: var(--accent);
  color: var(--background);
}

.badge-open {
  background-color: #2196f3;
  color: white;
}

.badge-pending {
  background-color: #ff9800;
  color: black;
}

.badge-closed {
  background-color: #757575;
  color: white;
}

.badge-low {
  background-color: #8bc34a;
  color: black;
}

.badge-medium {
  background-color: #ff9800;
  color: black;
}

.badge-high {
  background-color: #f44336;
  color: white;
}

/* Table styles */
.table {
  width: 100%;
  border-collapse: collapse;
}

.table th {
  background-color: var(--gray);
  padding: 0.75rem 1rem;
  text-align: left;
  font-weight: 500;
  font-size: 0.875rem;
  color: var(--text);
  border-bottom: 1px solid var(--gray-light);
}

.table td {
  padding: 0.75rem 1rem;
  border-bottom: 1px solid var(--gray);
}

.table tr:hover {
  background-color: rgba(255, 255, 255, 0.05);
}

/* Note: Sidebar styles removed - modern implementation uses Tailwind utilities in template
   with color overrides from design-system.css (.sidebar and .sidebar-collapsed) */

/* Navbar */
.navbar {
  background-color: var(--gray-dark);
  height: 4rem;
  display: flex;
  align-items: center;
  padding: 0 1.5rem;
  border-bottom: 1px solid var(--gray);
}

/* Main content */
.main-content {
  margin-left: 16rem;
  padding: 1.5rem;
  min-height: calc(100vh - 4rem);
}

/* Loading Skeleton */
.skeleton {
  background: linear-gradient(90deg, var(--gray-dark) 25%, var(--gray) 50%, var(--gray-dark) 75%);
  background-size: 200% 100%;
  animation: loading 1.5s infinite;
  border-radius: 0.25rem;
}

@keyframes loading {
  0% {
    background-position: 200% 0;
  }
  100% {
    background-position: -200% 0;
  }
}

/* Dropdown menu */
.dropdown {
  position: relative;
}

.dropdown-menu {
  position: absolute;
  top: 100%;
  right: 0;
  background-color: var(--gray-dark);
  border: 1px solid var(--gray);
  border-radius: 0.375rem;
  padding: 0.5rem 0;
  min-width: 10rem;
  z-index: 20;
  margin-top: 0.25rem;
  box-shadow: 0 4px 6px rgba(0, 0, 0, 0.1);
  display: none;
}

.dropdown.open .dropdown-menu {
  display: block;
}

.dropdown-item {
  display: flex;
  align-items: center;
  padding: 0.5rem 1rem;
  font-size: 0.875rem;
  color: var(--text);
}

.dropdown-item:hover {
  background-color: var(--gray);
}

/* Ticket detail page */
.ticket-container {
  display: grid;
  grid-template-columns: 1fr 300px;
  gap: 1.5rem;
}

.ticket-content {
  background-color: var(--gray-dark);
  border-radius: 0.5rem;
  padding: 1.5rem;
}

.ticket-sidebar {
  background-color: var(--gray-dark);
  border-radius: 0.5rem;
  padding: 1.5rem;
}

.comment {
  padding: 1rem;
  margin-bottom: 1rem;
  background-color: var(--gray);
  border-radius: 0.5rem;
}

.comment-agent {
  background-color: rgba(0, 200, 83, 0.1);
  border-left: 3px solid var(--accent);
}

.comment-customer {
  background-color: var(--gray);
  border-left: 3px solid var(--gray-light);
}

.reply-box {
  border: 1px solid var(--gray-light);
  border-radius: 0.5rem;
  padding: 1rem;
  margin-top: 1.5rem;
}

.reply-textarea {
  overflow: hidden;
  resize: none;
}


/* Media queries for responsive design */
@media (max-width: 1024px) {
  .ticket-container {
    grid-template-columns: 1fr;
  }
  
  .main-content {
    margin-left: 0;
  }
  
  /* Note: Mobile sidebar styles removed - handled by Tailwind utilities and #sidebar-overlay */
  
  .navbar {
    position: sticky;
    top: 0;
    z-index: 20;
  }
}

@media (max-width: 640px) {
  .card-grid {
    grid-template-columns: 1fr;
  }
}

/* Dropdown Toggle Animation */
.menu-toggle {
  width: 24px;
  height: 24px;
  position: relative;
  cursor: pointer;
}

.menu-toggle span {
  display: block;
  position: absolute;
  height: 2px;
  width: 100%;
  background: var(--text);
  border-radius: 2px;
  transition: all 0.25s ease-in-out;
}

.menu-toggle span:nth-child(1) {
  top: 6px;
}

.menu-toggle span:nth-child(2) {
  top: 12px;
}

.menu-toggle span:nth-child(3) {
  top: 18px;
}

.menu-toggle.open span:nth-child(1) {
  top: 12px;
  transform: rotate(45deg);
}

.menu-toggle.open span:nth-child(2) {
  opacity: 0;
  transform: translateX(-10px);
}

.menu-toggle.open span:nth-child(3) {
  top: 12px;
  transform: rotate(-45deg);
}

/* Custom scrollbars for better UX */
::-webkit-scrollbar {
  width: 10px;
}

::-webkit-scrollbar-track {
  background: var(--gray-dark);
}

::-webkit-scrollbar-thumb {
  background: var(--gray-light);
  border-radius: 5px;
}

::-webkit-scrollbar-thumb:hover {
  background: var(--accent);
}

/* Framer motion helpers - disabled */
.fade-in {
  opacity: 1 !important;
  transform: none !important;
  animation: none !important;
}

/* File upload dropzone */
.dropzone {
  border: 2px dashed var(--gray-light);
  border-radius: 0.5rem;
  padding: 2rem;
  text-align: center;
  cursor: pointer;
  transition: border-color 0.3s;
}

.dropzone:hover, .dropzone.dz-drag-hover {
  border-color: var(--accent);
}

.attachment-preview {
  display: inline-flex;
  align-items: center;
  background-color: var(--gray);
  border-radius: 0.25rem;
  padding: 0.25rem 0.5rem;
  margin-right: 0.5rem;
  margin-bottom: 0.5rem;
}

.attachment-preview .icon {
  margin-right: 0.25rem;
  color: var(--accent);
}

/* Custom checkbox and radio */
.custom-checkbox, .custom-radio {
  appearance: none;
  -webkit-appearance: none;
  width: 1.25rem;
  height: 1.25rem;
  border: 2px solid var(--gray-light);
  background-color: var(--gray);
  cursor: pointer;
  position: relative;
  vertical-align: middle;
}

.custom-checkbox {
  border-radius: 0.25rem;
}

.custom-radio {
  border-radius: 50%;
}

.custom-checkbox:checked, .custom-radio:checked {
  background-color: var(--accent);
  border-color: var(--accent);
}

.custom-checkbox:checked::before {
  content: '✓';
  position: absolute;
  top: 50%;
  left: 50%;
  transform: translate(-50%, -50%);
  color: var(--background);
}

.custom-radio:checked::before {
  content: '';
  position: absolute;
  top: 50%;
  left: 50%;
  transform: translate(-50%, -50%);
  width: 0.5rem;
  height: 0.5rem;
  border-radius: 50%;
  background-color: var(--background);
}

/* Draft Auto-save Indicator Styles */
.draft-indicator {
  position: absolute;
  top: -25px;
  right: 0;
  padding: 4px 12px;
  border-radius: 4px;
  font-size: 12px;
  font-weight: 500;
  display: none;
  z-index: 10;
  animation: fadeInDraft 0.3s ease-in-out;
}

.draft-saved {
  background-color: #10b981;
  color: white;
}

.draft-restored {
  background-color: #3b82f6;
  color: white;
}

@keyframes fadeInDraft {
  from {
    opacity: 0;
    transform: translateY(-5px);
  }
  to {
    opacity: 1;
    transform: translateY(0);
  }
}

/* Add a subtle dashed border to textareas with restored drafts */
.has-draft {
  border-style: dashed !important;
  border-color: #3b82f6 !important;
}

/* Mobile adjustments for draft indicator */
@media (max-width: 640px) {
  .draft-indicator {
    top: auto;
    bottom: -25px;
    right: 0;
    font-size: 11px;
  }
}

/* Ticket Preview Tooltip Styles */
.ticket-preview {
  position: absolute;
  z-index: 1000;
  background: var(--secondary);
  border: 1px solid var(--border);
  border-radius: 0.5rem;
  padding: 1rem;
  box-shadow: 0 10px 25px rgba(0, 0, 0, 0.3);
  max-width: 400px;
  width: 400px;
  pointer-events: none; /* Default to none when hidden */
  opacity: 0;
  transform: translateY(10px);
  transition: opacity 0.2s ease, transform 0.2s ease;
}

.ticket-preview.show {
  opacity: 1;
  transform: translateY(0);
  pointer-events: auto; /* Enable interaction when visible */
}

.ticket-preview-header {
  border-bottom: 1px solid var(--border);
  padding-bottom: 0.5rem;
  margin-bottom: 0.5rem;
}

.ticket-preview-title {
  font-size: 0.875rem;
  font-weight: 600;
  color: var(--text);
  margin-bottom: 0.25rem;
}

.ticket-preview-meta {
  display: flex;
  gap: 1rem;
  font-size: 0.75rem;
  color: var(--muted);
}

.ticket-preview-body {
  font-size: 0.8125rem;
  color: var(--text);
  line-height: 1.5;
  max-height: 200px;
  overflow-y: auto;
}

.ticket-preview-footer {
  border-top: 1px solid var(--border);
  padding-top: 0.5rem;
  margin-top: 0.5rem;
  display: flex;
  justify-content: space-between;
  font-size: 0.75rem;
  color: var(--muted);
}

/* Scrollbar styling for preview */
.ticket-preview-body::-webkit-scrollbar {
  width: 4px;
}

.ticket-preview-body::-webkit-scrollbar-track {
  background: var(--tertiary);
}

.ticket-preview-body::-webkit-scrollbar-thumb {
  background: var(--border);
  border-radius: 2px;
}

/* Position adjustment for edge cases */
.ticket-preview.preview-left {
  right: 100%;
  left: auto;
  margin-right: 10px;
}

.ticket-preview.preview-right {
  left: 100%;
  right: auto;
  margin-left: 10px;
}